Privacy Policy

Look, we get it - nobody actually enjoys reading these things. But we're committed to being straight-up honest about how we handle your info here at FrostGloom Fitness. So grab a protein shake and let's get through this together.

When you sign up with us, we're gonna need some basics to get you started on your cold training journey. Here's what we collect:

  • Personal Details: Your name, email, phone number, birthday (gotta know when to surprise you with burpees), and address.
  • Health & Fitness Info: Medical history, injuries, fitness goals, emergency contacts - basically anything that helps us keep you safe during those intense cryotherapy sessions.
  • Payment Data: Credit card info, billing address, transaction history. We use secure payment processors, so your financial details aren't just sitting on someone's laptop.
  • Facility Usage: Check-in times, class attendance, locker assignments - helps us understand how you're using the space.
  • Communications: Emails, texts, or messages you send us. Sometimes you've got questions about whether you should really do another ice bath, and we keep track of those convos.

We're not selling your data to random companies or anything shady like that. Here's exactly what we do with your info:

  • Membership Management: Processing your sign-ups, renewals, payments - all the admin stuff that keeps the lights on.
  • Program Delivery: Scheduling your training sessions, tracking your progress, customizing workouts based on your goals and limitations.
  • Safety First: Monitoring health conditions, ensuring you're cleared for cold exposure training, having emergency contact info handy.
  • Communication: Sending class schedules, facility updates, special events, or the occasional reminder that you haven't been in for a week (we notice).
  • Improvement: Analyzing trends to make our programs better, understanding peak hours, figuring out which classes people actually show up for.
  • Legal Stuff: Keeping records for liability purposes, complying with Canadian health and safety regulations.

Your privacy matters to us. We only share your information in these specific situations:

  • Service Providers: Payment processors, email platforms, scheduling software - the tools we use to run the business. They're all bound by confidentiality agreements.
  • Medical Professionals: If there's an emergency during training, we'll share relevant health info with paramedics or doctors. Your safety beats everything.
  • Legal Requirements: If the law requires it or we receive a valid court order, we'll comply. But we'll fight to protect your info when we can.
  • Business Transfers: If FrostGloom ever gets sold or merges with another facility, your data would transfer to the new owners under the same privacy commitments.
  • With Your Consent: Sometimes we might want to feature your progress story or transformation photos - but only if you explicitly say it's cool.

We do NOT: Sell your data to advertisers, spam you with unrelated marketing, or share your info with third parties for their promotional purposes. That's just not how we roll.

We take security seriously - probably more seriously than we take our recovery days. Here's how we protect your data:

  • Encryption: Your sensitive info is encrypted both when it's being transmitted and when it's stored on our servers.
  • Secure Servers: We use reputable hosting providers with strong security measures, located in Canada to comply with Canadian privacy laws.
  • Access Controls: Only staff members who need access to do their jobs can see your information. Everyone signs confidentiality agreements.
  • Regular Updates: We keep our systems patched and updated to protect against new security threats.
  • Physical Security: Paper records are locked up, and our facility has security measures to prevent unauthorized access.

That said, no system is 100% bulletproof. We do everything reasonable to protect your data, but we can't guarantee absolute security. If there's ever a breach, we'll let you know ASAP.

It's your data, and you've got rights. Here's what you can do:

  • Access: You can ask to see what personal information we have about you. Just shoot us an email.
  • Correction: If something's wrong or outdated, let us know and we'll fix it.
  • Deletion: Want us to delete your data? We'll do it, except for stuff we legally need to keep (like financial records for tax purposes).
  • Opt-Out: Don't want marketing emails? Hit unsubscribe or tell us directly. You'll still get essential stuff like billing notices and class cancellations though.
  • Data Portability: You can request a copy of your data in a common format if you want to take it elsewhere.
  • Withdraw Consent: If we're processing your data based on consent, you can withdraw it anytime. Might affect some services though.

To exercise any of these rights, contact us at info@frostgloomverse.info or call (604) 555-8947. We'll respond within 30 days.

Our website uses cookies - not the delicious kind, unfortunately. These are small files that help the site work better:

  • Essential Cookies: Keep you logged in, remember your preferences, make the site actually function.
  • Analytics Cookies: Help us understand how people use the site, which pages are popular, where people get stuck.
  • Performance Cookies: Let us test different features to improve user experience.

You can disable cookies in your browser settings, but some parts of the site might not work as smoothly. We don't use cookies for creepy targeted advertising or anything like that.

Our programs are designed for adults (18+), but we do occasionally train younger athletes with parental consent. If you're under 18:

  • We need a parent or guardian's permission before collecting any info
  • Parents have the right to review, delete, or refuse further collection of their kid's information
  • We keep the same security standards for minors' data
  • Parents can contact us anytime to discuss their child's privacy

If you're a parent and have concerns about your child's data, reach out to us directly and we'll sort it out.

We don't keep your data forever - that'd be weird. Here's our approach:

  • Active Members: We keep your info current for as long as you're training with us.
  • Former Members: After you leave, we'll keep basic records for 7 years (that's the legal requirement for financial and liability stuff in Canada).
  • Marketing Data: If you've opted into marketing but aren't a member, we'll keep your contact info until you unsubscribe.
  • Health Records: Kept for the legally required period, then securely destroyed.

When we do delete data, we make sure it's actually gone - not just sitting in some backup somewhere.

Things change - new laws get passed, we add new services, technology evolves. When we update this policy, here's what'll happen:

  • We'll post the new version here with an updated "Last Modified" date
  • For major changes, we'll send you an email heads-up
  • You can always check back here to see the current policy
  • Continuing to use our services after changes means you're cool with the updates

We're not gonna sneak anything past you - if there's a significant change, we'll make sure you know about it.

Got questions, concerns, or just wanna chat about how we handle your data? We're here for it. Seriously, we'd rather you ask than worry.

Reach out to us:

We'll get back to you within a few business days. And hey, if you feel like we're not handling your privacy concerns properly, you've got the right to file a complaint with the Office of the Privacy Commissioner of Canada. We hope it doesn't come to that, but the option's there.

We're a Canadian business operating in BC, so we follow Canadian privacy laws - specifically PIPEDA (Personal Information Protection and Electronic Documents Act) and BC's provincial privacy legislation.

What this means for you:

  • Your data stays in Canada whenever possible
  • We follow strict rules about consent, access, and security
  • You have strong legal protections for your personal information
  • We're accountable for how third parties handle your data on our behalf

If you want the full legal details, check out the Office of the Privacy Commissioner of Canada's website. But the short version is: we take Canadian privacy law seriously and build our practices around it.

Bottom Line

Look, we're a gym, not a data mining operation. We collect what we need to run the business, keep you safe, and deliver awesome training programs. We protect your info, don't sell it, and give you control over it. If you've got questions or concerns, just talk to us - we're not hiding behind corporate speak.

Now let's get back to what really matters: helping you conquer your limits through cold exposure and high-intensity training. See you on the floor.